Clinical Care manages patient referrals through consistent communication and by following up with referral sources. For a smooth transition of care, Clinical Care Coordinates referrals initiated by your primary care provider and sends them to the specialty care provider.
We provide continuity of care to meet the specific needs of the patient with a goal to improve patient satisfaction, experience, as well as enhance patient quality of life. Clinical Care strives to provide effective, timely, and high-quality coordination while building a positive rapport with the patient and specialty care services.
Services We Provide
- Managing referrals to/from outside vendors for specialty care and continuity of care
- Assists the patient with scheduling/rescheduling appointments regarding the referral to outside vendors
- Fax appointment reminders to Dakota Health and Wellness for transportation/fuels assistance/lodging for scheduled appointment visits
- Refers patients who lack insurance to apply with our in-house Benefits Coordinators to better manage referrals to specialty care
- Courtesy calls to patients after an ED visit or inpatient stay
- Inquiries about scheduling a post-hospital follow-up appointment with a Primary Care Provider at Spirit Lake Health Center
- Updates referrals appointment dates and times
- Serves as a patient advocate
Clinical Care Referral Management Process
